RETURN POLICY / FAQ'S
Email: lollipopshopp@yahoo.com
RETURN POLICY:
**NO REFUNDS, NO EXCHANGE, STORE CREDIT ONLY WITHIN 7 DAYS!! RETURNS WILL BE ISSUED STORE CREDIT ONLY.
WE UNDERSTAND ITEMS MAY NOT FIT AND YOU MAY NEED A SMALLER OR LARGER SIZE. WE ASK YOU MAIL IT BACK ASAP IN ORDER TO RECIEVE YOUR MERCHANDISE CREDIT.
RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
2. Merchandise must have all tags, including any hangtags attached.
Any merchandise marked "Final Sale" cannot be returned
***Non-returnable merchandise include: sale products, formal dresses, bodysuits, bodysuit sets, active wear, mask, any sets including mask and all accessories.
3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
4. The customer is responsible for shipping fees to send the order back to Lollipopshopp.
5. Shipping fees are non-refundable.
6. Lollipopshopp.com diligently inspects all items before shipping: therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
**Please include your original packing slip so we know who you are. If you've misplaced your packing slip no worries, you may enclose a note with your full name and/or order number. A merchandise credit will be issued in the form of a gift card sent via email.
If you meet the return requirements, please ship item(s) to:
P.O Box 32145
Kansas City M.O 64171
RETURN PROCESSING TIME
Upon receipt of your package. your return for a store credit will be processed within 3-4 business days. You will be notified via emailed once your return has been processed.
PROCESSING TIME: "When will my order ship?"
All orders are processed, verified, and shipped within 1-3 business days or sooner, some orders will be delayed longer due to made to order items. We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.
HOW MUCH IS SHIPPING?
Shipping is automatically calculated prior to submitting your payment information. simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
HOW LONG IS SHIPPING?
******All orders are processed, verified, and shipped within 1-3 business days.
Once your order has been shipped, the estimated time of arrival is:
1. USPS standard 5-7 business days
2. Priority 3-4 business days
3. Express mail 1-2 business days (Guaranteed within two business days).
HOW DO I TRACK MY ORDER?
When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.
*No price adjustments on previous purchases.
We greatly appreciate your business, thank you!
Lollipopshopp